Shipping Policy

1. Order Processing Time

Once all orders are confirmed, it typically takes us 1–3 business days to pick, pack, and hand over your order to the shipping carrier. Orders placed on weekends or public holidays will be processed starting on the next business day. Processing times may be longer during peak promotional periods or under extreme weather conditions. Thank you for your patience.

2. Shipping Delivery Time

Once your order has been dispatched, the estimated delivery time is 10–20 business days. This estimate is calculated from the actual date of dispatch and is provided for reference only. Actual delivery times may be affected by factors such as destination distance, customs procedures, holidays, weather conditions, and carrier operational efficiency. We cannot guarantee specific delivery dates and are not liable for any losses or damages resulting from shipping delays.

3. Shipping Costs

Shipping costs are calculated based on order weight, dimensions, and delivery address. The exact amount will be clearly shown at checkout. Any free shipping promotions, if available, will be displayed on the checkout page.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your package in real time via the carrier's website or the tracking link provided. If the tracking number does not show any information within 48 hours of dispatch, please contact us for assistance.

5. Address Accuracy

You are responsible for providing accurate and complete shipping address and contact information. If a package cannot be delivered or is returned due to an incorrect or incomplete address, or because the recipient cannot be reached, any additional shipping fees and related costs will be borne by the buyer. If you need to modify your shipping address, please contact us within 2 hours of placing your order. Changes may not be possible beyond this window.

6. Undelivered & Returned Packages

If a package is returned to us due to the recipient's failure to pick it up within the specified time, an incorrect address, or refusal of delivery, we will contact you by email to arrange reshipment or process a refund. Reshipping costs will be borne by the buyer. If a refund is requested, we will deduct the actual shipping costs and related handling fees incurred from the original order.

7. Shipping Delays

In the event of stock shortages, system errors, or other force majeure circumstances that prevent us from shipping your order on time, we will notify you by email as soon as possible and offer alternatives (such as waiting for restock or canceling the order). We commit to communicating with you within 48 hours after the situation becomes clear.

8. Contact Us

If you have any questions regarding shipping, please contact us at:
Email: service@yukoutdoor.com